Jump Easy Frequently Asked Questions

What time can I hire a jumping castle?

Basically whenever the sun is shining. We need to be able to see what we are doing as do the kids playing on the castle.

Our standard hiring times for the 4hour and 7 hour packages are between:

During non daylight savings hours: between 8am - 4:30pm.

During daylight savings hours: between 8am - 4:30pm

Sometimes we can extend the time a bit depending on circumstances but give us a call to find out how busy we are on the particular day of hire if requiring later than the times listed above. We also hire castles OVERNIGHT for parties finishing later than times above (please see below Q and A)

Can i hire a castle overnight?

Yes as long as the jumping castle will be in a secure yard (i.e fenced) with no loose animals in the yard overnight we will leave it with you overnight. It just gets switched off at the end of the night. We do require an overnight fee of $100.00 to ensure the castle comes back clean as it came to you and is reinflated the next morning to air of any dew.

Overnight hire is for when you require a finish time later than specified above (i.e party finishes at 9pm). We don't work this late as we have long enough days as it is and the castles are extra hard work in the dark.

Fees do apply for late pack up or overnight hires starting from as low as $50. Late Pack up refers to hires that are looking to finish after the times stipulated above.

Overnight hires will be subject to additional fees. Please discuss this with our friendly team when placing your booking or enquiry.

Do you require a deposit?

Generally, We do not take booking deposits however from time to time (during peak season) we may request a deposit to secure your booking. During this period a $50 deposit may be required to secure your booking via credit card or EFT This deposit is only ever refunded if weather causes the booking to be cancelled prior to loading up for the job.

What happens if you cancel a booking?

Weather Cancellations:

Bookings cancelled due to severe weather (either by you or us) are fully refunded in most instances. The weather is out of all of our control and an important factor when using inflatables. We will advise of the forecast at least the day prior to hire and this is when bookings can be cancelled/altered.

In instances where we have advised of the forecast and the customer wishes to proceed, and the equipment does not end up being utilized during hire there is no refund. We give ample opportunity to cancel prior to this time and once we have loaded up and got on site, the job is considered done as it costs us in wages, the equipment not being available, equipment getting wet in transport, not being able to be hired indoors etc.

Cancellations for any other reason:

More than 2 weeks notice: deposit refunded, no charge.

Less than two weeks notice: up to 50% of the booking total will be charged.

Less than 1 weeks notice: anywhere up to the Full price of booking charged, circumstances depending.

Please understand that if you have booked an item it stops it from being able to be hired elsewhere. It can also stop us from taking other bookings as your booking slot has been taken and we are generally running at full capacity. We do book out a lot so if you cancel due to a change of mind you have more than likely cost us another job or two and hence will need to be charged the price of your booking.

Booking Alterations:

If equipment needs to be changed due to weather, access, set up space or any other reason we reserve the right to charge the amount of the original hire equipment even if the booking has been altered to a lower cost inflatable. Why? We still loose out on the original hire and most of the time need to reload runs, job sheets etc which is more work which costs wages. Sometimes we will apply a credit for the difference for future bookings to make up for this.

What happens if the castle cannot be set up on the day of hire?

If we are unable to set up the inflatable due to: not having the required access or space, the area being unsuitable due to its surface type (which has not been advised), the area having a slope which would make set up unsafe, not having the required amount of space to set up with appropriate clearance or for ANY other reason which is out of our control and specified on the confirmation email, over the phone or is general common sense: the full amount of the hire can be charged.

All our site requirements are mentioned specifically on the confirmation email and on our website for each item. The last thing we want is to have to not go ahead with the booking. Please understand that it not only cost us the time loading up, driving to the job etc but also means we may have been unable to take other bookings due to having the booking locked in at a specific time and place.

Whilst this is a rare occurrence due to outlining what you need to have a castle, please respect safety will come first above all else.

Does someone from your company stay during the party?
No not for normal private hires at home, you as a parent are the supervisor for the day. Safety information will be provided on and prior to the day of hire. We will stay and supervise at events, fetes etc where required to we can also supervise private hires. Ask us for a price.

Does Jump Easy provide qualified supervisors for events?

The Team at Jump Easy provides supervisory service on a request basis. All our supervisors are completely trained and qualified, providing the outstanding service Jump Easy is known and loved for!

We can provide a supervisor / operator for Private, Public, Corporate, School / OSCH / Church events etc. Please add this note to your booking or call our friendly Team to discuss your individual needs.

How much space and access do i need for a jumping castle?

As a general rule: about 1m wide clear access. See below

This is written on each castles page, please check. Access required is from 50cm - 1.5m wide down paths, sides of houses, through gates etc. Area required for set up is from 5x5m to 7x10m depending on the castle. We need to know if there are any stairs or slopes on the way to set up area.

DIRECT VEHICLE ACCESS: is required to within 10m of set up for more than 1 inflatable, corporate hires, events and for all inflatables over 180kg such as Nuclear Meltdown, Xtreme Fun Run, Pacific Slide, Tropical Obstacle etc. If the inflatable looks big in the photos it is also big when rolled up!

How long does it take to set up/pack up the castle?
It only takes about 20- 40 minutes to set up and the same to pack up the castle. Our installers are very efficient and there is no need for our customers to lift a finger.

Access is the biggest factor in the time it takes, the clearer the access the quicker we are.

Does the Jumping Castle have to be set up on grass?

The size of the area required for all our hire items is listed on the website. Our inflatables range in size from 4x4m up to 40m! All we need is clean, flat ground to set up on. Generally grass best for set up or indoors in gyms. We do have generators to supply power to the inflatables, but power access to normal power points is preferable.

Please note: we do not set up inflatables outdoors on hard surfaces.

How do I book my jumping castle hire?
To book one of the newest and most exciting Jumping Castles in Adelaide please call us on 0450 602 644 , email us at info@jumpeasy.com.au, or fill in our contact form or Book Online today using our online availability and booking system.

How much does it cost to hire Jumping Castle?

Jump Easy hire costs are guaranteed to be the lowest in Adelaide. Our hire prices Start from only $190! We will match and beat any competitors price! Check out our jumping castle hire specials on our current specials page and save $$.

What happens on the day of hire?
On the day of hire one of our installers will arrive to set up the castle at an arranged time well before the party. Generally 1 hour prior to your booking commencing (i.e 11am set up for a 12-4pm booking). All they need is someone to be home, show them where the castle is to be installed and they can access power. Sit back and leave the rest to us.

What if I don’t have the space required to set up a castle?

We suggest places such as your local community centre, church, halls, school, public parks or even a friend’s house as possible places to have your birthday party and fit the castle in. Our castles can go indoors in such places with very high ceilings (each castle has minimum space requirements be sure to check these out). They are generally quite easy to get booked in and only cost a small fee to hire. Can often save a huge clean up after as well!

Does someone need to supervise the jumping castle hire?

Yes, it is fundamental that a responsible person over 18 years of age (parent) supervise the jumping castle at all times whilst it is hired. We will give training in the safe operation and supervision of the jumping castle or hire equipment on the day of hire.
For hires in a public place or for corporate/commercial uses we may have to supply a trained supervisor, fees apply - ask one of our friendly Team today.

How can I hire a jumping castle in a public park?
Yes you can, it does require permission from your local council or authority, and we suggest you contact them for further information. They do generally charge a small fee but can be a brilliant place to enjoy your special day with friends and family. We may need to provide one of our supervisors for hires in a public place if the council requires. We can supply our certificate of insurance or PLI where necessary.

Why are Jump Easy Castles so safe?
At Jump Easy all of our equipment is the best in the industry, seriously! We prefer something high quality that lasts and we take very good care of our castles cleaning/ inspecting them in between hires.
Whilst it is no longer required after 2013 we have our castles inspected by a Worksafe SA recommended engineer before we deem them fit for hire and furthermore inspected annually. All of our Jumping Castles meet and surpass the requirements of the Australian Standard 3533, which is the most comprehensive standard worldwide.
On top of all of this, we are extremely safety conscious having our own children. We will go above and beyond to ensure you are 100% satisfied with the safe installation of our equipment, so your children and you can enjoy our castles to the absolute fullest whilst feeling every measure possible has been taken to ensure a safe and happy hire.

Do you have Insurance?

Yes we carry $20,000,000 in product and public liability insurance with the leading provider in the amusement industry. A copy of our certificate of currency is available on request.

Who is liable during the hire?

In terms of the castle being set up safely and fit for operation we are: that's our job! In terms of how the kids use the castle it is up to the hirer who has been instructed by us on the safe use of the castle. Just like it is the driver of a rental cars responsibility to drive it carefully. If we are supervising: we are responsible.

What is your weather policy?
In cases of heavy rain or high winds we reserve the right to cancel a Jumping Castle hire. Our castles are fitted with roofs and most can withstand slight rain. If winds are over 40km an hour we must cancel the booking regardless of the weather. Obviously we never want this to be the case and can generally work around the weather. If in extreme circumstances we have to cancel we will give a full refund.

Please note that in the case that a booking has to be cancelled due to poor weather,or if you decide to cancel due to the forecast, we do have some great alternatives that can be used in smaller spaces undercover, such as under your patio which are still great fun for your party. Please see pic below for some of our suitable products.

What power is required?
A 240volt (normal domestic type) power point should be within 20m of the jumping castle and at most 40m (please inform us if it is further than 20m so we can be prepared). This power point should be on its own circuit, not with any other high amp drawing electrical devices. If this is not possible the hire will require a petrol blower or generator with an additional cost.

Are bookings subject to terms and conditions?

Yes they are. Terms and Conditions must be accepted when booking any of our products online. For a copy please contact us.

Jumping Castle Hire Adelaide is what Jump Easy is all about!